{"id":233,"date":"2018-10-22T23:28:13","date_gmt":"2018-10-22T21:28:13","guid":{"rendered":"https:\/\/www-neu3.emtex.de\/?page_id=233"},"modified":"2022-03-19T21:31:43","modified_gmt":"2022-03-19T20:31:43","slug":"cloudvoice-ivr","status":"publish","type":"page","link":"https:\/\/www.emtex.de\/en\/cloudvoice-ivr\/","title":{"rendered":"CloudVoice IVR Telephony Platform In The Cloud for Toll Free, Local Phone and Premium Rate Numbers"},"content":{"rendered":"

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CloudVoice IVR<\/h1><\/div><\/div><\/div>
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CloudVoice IVR is our own Speech dialog platform in the telephone network. Usable with 0800-, 0900- and geo-numbers from 50 countries.<\/p>\n

On a rental basis, without investment costs, in the pay per use procedure. Efficiently connected to your agents or call centers via VoIP, you can reduce your costs and increase customer service. Our goal: to get callers to the right contact person or the right information quickly, without tying up unnecessary resources.<\/p>\n<\/div>

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Plenty of further functions are available<\/strong><\/h3>\n<\/div>
  • <\/i><\/span>
    \nRouting by time: Depending on the time of day, different destinations or announcements are triggered\n<\/div><\/li>
  • <\/i><\/span>
    \nRouting according to quota, e.g. 50% to destination A, 30% to destination B, 20% to destination C\n<\/div><\/li>
  • <\/i><\/span>
    \nRouting according to weekday or holiday, e.g. play an announcement outside business hours\n<\/div><\/li>
  • <\/i><\/span>
    \nRouting by origin, e.g. direct calls from specific countries to specific call centers \n<\/div><\/li>
  • <\/i><\/span>
    \nBlocking callers according to a blacklist you manage\n<\/div><\/li>
  • <\/i><\/span>
    \nOffer menu selection with forwarding to different destinations or announcements \n<\/div><\/li>
  • <\/i><\/span>
    \nRetrieve statistics according to various criteria\n<\/div><\/li>
  • <\/i><\/span>
    \nRecording of calls for quality control (with opt in)\n<\/div><\/li>
  • <\/i><\/span>
    \nFax2Mail \/ Voice2Mail: Receive fax or voice messages via email\n<\/div><\/li>
  • <\/i><\/span>
    \nParallel call: forwarding calls to multiple destinations at the same time\n<\/div><\/li><\/ul>
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    Example hotline:<\/strong><\/h3>\n

    Routing by time \/ prequalification per selection menu<\/h3>\n<\/div>
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    • <\/i><\/span>
      \nCostumer calls a 0800\/0900\/Geo number\n<\/div><\/li>
    • <\/i><\/span>
      \nOutside of the working hours an announcement is played\n<\/div><\/li>
    • <\/i><\/span>
      \nOptional with recording and forwarding as mp3 file via email\n<\/div><\/li>
    • <\/i><\/span>
      \nDuring the working hours a selection menu is offered\n<\/div><\/li>
    • <\/i><\/span>
      \nDepending on the selection, the call is forwarded to the appropriate call center\n<\/div><\/li><\/ul>
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      \"\"<\/span><\/div>
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